Privacy Statement

Metro Vancouver is committed to providing a website that protects your privacy in accordance with Freedom of Information and Protection of Privacy Act (FOIPPA) and other applicable legislation.

The purpose of this privacy statement is to inform you of the information that is collected when you visit metrovancouver.org, and how it is collected, used, and disclosed.

Collection and use of information

Metro Vancouver does not automatically collect your personal information, such as your name, phone number, address, or email. Be aware that although Metro Vancouver automatically gathers and stores information about your visit; this information does not identify a specific individual. Personal information is only obtained if you provide it voluntarily through contacting Metro Vancouver via email, online forms, or by setting up a user account.

At the time of collection, you will be provided with the purpose for which the personal information is being collected. Your personal information will only be used or disclosed for the purpose for which it was collected, for other purposes you have consented to, or as required by law.

Types of information we collect and why

Website analytics

Metro Vancouver uses website analytics to analyze non-identifiable website traffic with the purpose of improving the services we offer. This is done by gathering information about how users interact with our website via cookies. The collected data will not be shared with any other third party for any other purpose.

Metro Vancouver may collect the following information for analytics:

• Number of users
• Session statistics
• Approximate geolocation
• Browser and device information

Learn about cookies

A cookie is a small file containing certain pieces of information that a website creates when you visit a resource from a website. It can track how and when you use a website, the information you viewed at the website including the information you viewed previously. Cookies are used to collect de-identified data about users, identify sessions, and define metrics.

Our website and its services use cookies to:

• Ensure that interactive content, live chat, forms, reminders, and other services work properly.
• Collect information about your visit to measure how people use our website, which in turn helps us improve your experience on the website.
• Record if you have seen a notification pop up before to reduce the number of times you see them.
• Store your tailored preferences when you visit the website later.

Our cookies collect the following information:

• Your operating system (e.g. Windows 11, Mac OS X)
• The type of web browser you use (e.g. Microsoft Edge, Mozilla Firefox)
• The date and time you visit our website
• The pages accessed on our website, the order and duration you view them, and the items on each that you interact with. 
• If you access our website from another website
• The location information (country, city, latitude and longitude of city) is determined from your IP addresses during the collection time and then discarded before data is stored. IP addresses are not kept or linked to the other data collected.

;Our cookies don’t:

• Collect or share your personal information.
• Allow programs to be run on your device.

Manage cookies

You can block cookies in most browsers, but our website and its services may not work properly if you do that. Learn how to block cookies.

You can opt-out of us collecting this information. Install the Google Analytics Opt-out Browser Add-on